Unveiling Consumer Expectations for Online Shopping: Then and Now

Join us to learn how attitudes about fraud and CX have evolved — and what you should do to keep up.


In 2020, when in-person shopping in stores shut down, online shopping boomed. That switch has proven to have staying power, and online retailers are now serving shoppers from multiple generations with a wide variety of preferences and concerns.

Shoppers familiar with mega-sites like Amazon expect exceptional, personalized experiences, while those new to ecommerce may have lingering concerns about fraud. Does your site meet their needs?

Listen as industry experts from ClearSale walk you through the findings in our latest research report: “State of Consumer Attitudes on Ecommerce, Fraud & CX 2022-2023.”


  • Rick Sunzeri
  • ClearSale
  • Director of Enterprise Accounts
  • Chris Vanning
  • ClearSale
  • Head of Inside Sales

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State of Consumer Attitudes on Ecommerce, Fraud, & CX 2022-2023